Wednesday, 23 October 2013

How We Can Overcome Communication Barriers

How we can overcome communication barriers
Here are some ways we can overcome these barriers:

  Zoom in or out Microsoft Word
Quickly zoom in or out of a document, presentation, or worksheet on the status bar, click the Zoom
slider. Slide to the percentage zoom setting that you wantYou can zoom in to get a close-up view of your
file or zoom out to see more of the page at a reduced size. You can also save a particular zoom setting
with a document or template, presentation, or worksheet.
Narrator
Narrator reads dialog boxes and window controls in a number of the more basic applications for
WindowsNarrator can assist a blind person in installing a full-function screen reader, assisting the user
until his/her screen reader of choice is up and runningNarrator can provide speech when a full
function screen reader might be unable to do so, such as during the process of updating hardware drivers.
Concept keyboard
Each key can be programmed with a wide range of different functionsAfter the keyboard is programmed,
a sheet, called an overlay, is placed over top to identify each key. They do not require memorization of
shortcut keys. They’re easy to clean, and are much more resistant to spills or dust.
Touch screen
Easier to use if you have problems with your arms etc. (don’t have to stretch out your arms to use it, it can
be right next to you/on your lap if it is portable). Can take it anywhere you want (it just has to be charged
in order to work). There is a variety of touch screens for you to choose from (each with a different battery
life etc.)

Monday, 21 October 2013

Potential Barriers To Effective Communication

Potential Barriers To Effective Communication
There are many barriers to communication, such as:


Background noise which may distract the audience from the presentation itself, background noise can be very frustrating to those who are trying to communicate with you effectively, background noise causes a lot of distractions and causes you to lose track of what is actually trying to be said, also, it may distract the audience and they won't be paying attention to what is being said. Background noise can frustrate a lot of people and put them off doing their work as they're not able to concentrate on their work to get it done, this can cause problems as the work can be important and the result will be something being put off, like a meeting, because the work hasn't been completed.


Cultural differences which make it difficult to communicate with those who are from a different culture, therefore being unable to speak English very well and the different diverse audiences. When it comes to cultural differences, it is essential that you understand the fellow workers culture, such as you may do something one way and they may do it another and you have to respect the way in which they do them, also, they may say something that sounds offensive to you when in reality it's not, or you may say something that isn't offensive but they take it in the offensive way, you must be able to communicate with other cultures effectively to avoid this and have an effective working area.
Accents can lead to the misunderstanding of what is being said, this is because they could either be talking too fast, or not clear enough, it could also be both depending on the accent (where the person comes from). Another problem could be when something is said, it could be meant in a different context as to what others know, this is because the area in which the person speaking comes from could say a lot of familiar words, just mean them in a different context.
Adapting content and style to suit audience needs basically means that you must understand each need specifically, let's say somebody has partial hearing, you must be able to project your voice loud enough in order for them to hear you, but you can't be mean about is as this will upset the audience, you must take your time and make sure that they understand what it is that you're saying so that what is being said can be understood the way in which you're aiming to have it understood, you almost must make your voice as clear as possible, you can't just be shouting to make them hear you, you must do it in a delicate manner.

Messages that are sent / received are complicated, which can make it difficult to understand the terms or what is being said them if the worker/receiver comes from a different area, where specific aspects mean something different. Also, any unfamiliar terms that may be in the messages for things such as business reasons, the receiver of the information may not understand everything perfectly as they are new to the business and everything that goes on within it.

      Any emotional barriers that there may be in the work area, for example, if there is a work-based relationship going on within the department, it could distract the workers, whether the relationship be a positive one or a negative, if the relationship is negative then the work produced won't be very good quality, where as if the relationship is a positive one, the workers won't be able to focus on working, they would be to busy talking or distract others while getting work done through talking.

If there is no attention being paid in the area of work then the workers won’t know what it is that they have to do, which will result in the business being behind on work that has to be done or with the production of any products, also if a worker is easily distracted then they may forget about what is more important and focus on something else, resulting in them forgetting what it is that they are meant to be doing, also, if the worker is easily distracted, then they may lose any interest that they had in the task and not want to do it and will put little effort into what it is that they are doing. If a message is being sent then because of the lack of focus and interest put into the message, it may not make sense to the recipient and the terms within the message may be misread (which takes you back to the messages being sent).

      If there are differences within what it is thathas to be done in the area of work between the workers that have been grouped together then the work produced may be poor, if the workers have different viewpoints of what has been produced then they won’t be able to agree on what is best to be done, also, the work produced may not be completed and forgotten about.
  
      If there are physical disabilities between workers, such as hearing problems or difficulties with a workers speech, then there may be problems with the work, such as the wrong things being put into a message document or the workers not being able to understand each other correctly which may lead to misunderstandings between workers.

There may be problems with non verbal communication, such as documents being written down for the workers to work from may not make sense, therefore making the task for the workers more difficult as they don’t understand what it is that they have to do correctly, meaning that work produced may not be as good as expected. Also, if a word has been spelled incorrectly and the workers don’t know what the word is originally meant to be or don’t understand the meaning of the word, then this will lead to other problems within the area of work.
  
      If a worker has difficulty speaking in English(or any other language that is required) then fellow workers won’t be able to communicate with that worker and that worker won’t be able to communicate with his / her fellow workers and will feel isolated or singled out from the work that is to be produced.

      If there are workers from different cultures, there may be differences in how to get things done, such as work being produced or just general conversations and how emotions get expressed through workers. An example of this is if a worker has issues with personal space and another worker violates this then the emotions that are being displayed may come across as something other than what the actual emotion being displayed is.

Friday, 11 October 2013

Task 2 - Effective Communication

General skills: 
• Cultural differences - When it comes to cultural differences, it is essential that you understand the fellow workers culture, such as you may do something one way and they may do it another and you have to respect the way in which they do them, also, they may say something that sounds offensive to you when in reality it's not, or you may say something that isn't offensive but they take it in the offensive way, you must be able to communicate with other cultures effectively to avoid this and have an effective working area.
• Adapting content and style to suit audience needs - When it comes to adapting certain aspects to an audiences needs, you must understand each need specifically, let's say somebody has partial hearing, you must be able to project your voice loud enough in order for them to hear you, but you can't be mean about is as this will upset the audience, you must take your time and make sure that they understand what it is that you're saying so that what is being said can be understood the way in which you're aiming to have it understood.
• Techniques for engaging audience - When it comes to engaging an audience it is essential for you to maintain eye contact, this is because it makes the audience know you are speaking to them and also that you are confident and understand what it is that you're talking about instead of just reading off a screen. Adding humor into the presentation is another key way in which you can engage an audience, this is because it makes you and them more relaxed, it's not as intense as a presentation without humor.
Interpersonal skills: 
• Positive and negative language - Having a positive language is essential as having a positive language attracts an audience which is required in a presentation, a positive language is basically just a formal language, meaning that when you give a presentation you are using the correct grammar, where as with negative language, it is used for certain types of presentations to attract a certain age group, this is because the language that is used generally tends to be informal.
Barriers - Having barriers can get in the way of a lot of things, such as communication barriers and verbal barriers, so the way in which these barriers can be avoided is basically, if somebody doesn't understand your language very well, you could either try and translate what you are saying into their language, put what you are saying into simple terms so that the person is able to understand, or have somebody there who is able to translate what you are saying, also, there are simple barriers like the tone and loudness of your voice, if you don't speak loud enough or in a clear tone then what you are saying isn't able to be understood correctly
Types of question - Depending on the type of question asked, is what determines the answer and if there should be an answer, in a presentation, questions that get asked should be linked to the presentation, whether it be you asking the questions or the audience, this is why it is important to cover all areas of what you're talking about in the presentation, if it is you (the person giving the presentation) who is asking the question, it should be clearly stated if the question is one to be answered or one that isn't (rhetorical) so that there are no errors made within the audience.
Written communication skills: 
E-mail, letters and fax - In written communication skills, e-mails are actually key, this is because it is how data and information gets sent from 1 source to another without having to play the waiting game with sending it in a letter (through the mail). E-mails are the modern way to send and receive information at a fast pace, this is because the message gets sent instantly and is received a few seconds later.
Spelling and grammar - In written communication skills, it is essential to have the correct spelling and grammar, this is so that the letters/e-mails look more professional, also, so that certain words within the letter/e-mail don't get mis-read, making the receiver of the information confused and unsure of what is actually being said. It is also essential to have the correct grammar, this is because it shows your level of professionalism and shows that you understand what it it that you're talking about instead of just having the common knowledge of information that isn't needed.
• ‘Smileys’ or emoticons - In written communication skills, the use of 'smileys' or emoticons is clear, you're able to give your view on something just by using an image which portrays how you feel about it, from a smiley face if your thought are positive or if work has been submitted and is good, a sad face if something isn't to the standard that you wish for it to be at or if the work submitted isn't in enough detail, angry face for if your view on something is negative or if something has been said which has upset you or id completely irrelevant to what is being asked, also if the work is terrible and contains nothing to do with what is being asked.