Assignment 1 - What Employers Want - P1

What Employers Want

Maths & English Skills

Maths & Accuracy

The things that employers generally want are things such as workers who have good Maths and English skills (C or above in GCSE results etc.), this is because in the area of work (the majority of work areas), Maths and English skills are 2 of the most important skills that are actually needed for a successful career. If you were working in a business that requires you to work behind a counter working with the money income, basically meaning that you have to add up all of the cash that is going in and going out of the business (if it be a shop or a super store), you must know the correct change to give back to the customer after they have made a purchase, and also be able to add up the amount of what the total cost will come to for the items being bought. It's extremely important to have good Maths skills within your area of work because if you work in a shipping area you must be able to calculate the amount of goods in stock and also the amount of goods in which you need to order in, if you don't order enough goods then there will be a major profit loss in the business, and if you order too many goods then there won't be enough space to store them and there will also be a loss of money through ordering the wrong amount of goods to put in stock, you must ensure that the stock is in equal portions so that the correct income is received and stored ready to be sold to make profit. If the stock control isn't handled correctly there will be a number of complaints from both inside the business and outside of the business.
English & Communication Skills
Employers look for good English skills and in general good communication skills, this is so that you have the attitude and patience to be able to deal will all kinds of clients, from those who are causing problems and arguments, to those who are trying to cause problems (which may result in you losing your patience), you must be able to handle situations where you're required to give refunds to the clients, or fixing something that a client has brought in that was bought at the store which isn't working correctly, resulting in the clients being un-happy with the purchase. Workers must be good with English skills, such as being formal and speaking in the appropriate manner required for a situation, if a worker is hired and speaks in an in-formal manner, then there will be a lot of complaints which would result in the worker being fired, where as a worker with good English skills who speaks in a formal manner is more likely to have a good review and be able to keep their job.
Techniques For Engaging Audience & Verbal Skills
Employers look for those who are able to deal with any given situation, such as the client being rude, if this is the case, the employee must be able to maintain a calm manner to prevent an argument breaking out in the middle of the store, as this would cause a number of complaints, also, they must maintain a calm manner to be able to resolve the situation in a calm manner, if the employee was to become as rude and as ill mannered as the client the situation wouldn't be resolved and could also imply that the employee isn't cut out for the job, they're either not mature enough to have the job or they're just not right for the job. Another thing that employers look for is good verbal communication, this is because they prefer a worker to be able to express their own ideas without being held back by being nervous and having a lack of confidence, if this is the case a lot of good ideas would be stuck to that 1 person because they're afraid to express them and share them with their fellow workers. Employers like those who have good verbal skills, this is because they like workers that are able to express their own personal ideas across the board when ideas are wanted for things such as a new product idea. If a worker isn't able to get their ideas across because of what others may think then it is a dramatic downfall on the business as the ideas kept may be good ideas and would have created the newest product.They look for teamwork, they like to see employees working in a group with confidence, instead of them all going off and writing up their own ideas with no communication going on in the group, employers look for those who will express their ideas in a group all working together to come up with a product. Employers like to look for those who can work well in a group and individually as it shows they they're capable of both independent and group work, displaying that they have the correct communication skills that are required for the job role that is offered, it also shows that they have a good attitude towards the area of work (working in a team / independently) and are also able to stay focused and get the task done. Good levels of patience will be displayed when it comes to working in a group as you may not be able to get your own ideas across straight away, you may not see eye to eye with a fellow group member, or if you yourself don't work well with others. If you don't see eye to eye with somebody in the group you're working with, employers will look for those who are able to overcome those differences to get the work done, this shows a sense of accomplishment for the worker as an individual, basically meaning that you're determined to get the job done despite the facts. Employers look for those who are motivated to do their work, showing determination to get something complete and to accomplish the job set, employers don't want those who will give a half-hearted job, they want somebody who will get it done to the set standard, they don't want those who have to be constantly nagged in order to finally get the job done, they want those who motivate themselves to get the job done.
Change Adaptability/Negotiation/Teamwork motivation
Employers like people who are able to adapt to a change, such as a time change in their shifts in work, they like employees that won’t complain about changes made within the business or the working hours or times, they also like employees that are good at handling time, such as dead-lines for pieces of work or working times (whether they start early or late in the day). It is better for an employee to be able to speak and understand more than 1 language, this is because there are a variety of people from other countries that don’t understand English coming into the store and speaking the language that they would speak in their country and being unable to speak or understand any English at all. Employees should be good with negotiating things and persuading customers into buying a specific product, it’s a key item to acquire within a business as it shows that you’re capable of persuading people into buying something, which then makes more prophet for the business and also gives you as a worker more credit. Being able to motivate other workers into getting on with their work and keeping them focused on the task that they have to complete. The computing skills that are required by an employee are those of being able to document a spreadsheet, use databases, write a document up on word, design any web pages required, using the E-mail and internet and many more. An employee should be able to work independently, not constantly rely on other workers to help them with their work, they should be able to work under their own schedule and accept responsibility for any possible mistakes that are made.